Draft, not yet in force. This text is awaiting approval by the business owner and is published here for review only.

Refund policy

Draft Rev 0A, 8 November 2026.

Before delivery

Cancel at any time before the report is delivered and we refund the full amount.

After delivery: a wrong finding

1. If you believe a finding in the report is wrong on a material point, tell us within 14 days of delivery and name the finding (each one has a number).
2. We re-run the check within 48 hours and send you the result with the evidence.
3. If the finding was wrong, we refund the full price of the audit. "Wrong on a material point" means the defect was not present on the page as captured, or the report missed a defect that its stated coverage says it checks.
4. "Likely issues to verify" are reported as items to check, with a confidence label, and are not counted as findings for this purpose. If one is wrong, we correct the report at no charge.

After delivery: other reasons

If a page could not be tested, we test a replacement page you name or refund that part of the order. We do not refund for change of mind after the report has been delivered, because the work has been done. Within 14 days you may always ask us to look again at anything you disagree with.

Orders through Fiverr

Fiverr orders follow Fiverr's resolution process in addition to this policy. The same promise applies: a wrong material finding is a full refund.

How refunds are paid

Refunds go back by the method you paid with, within 5 working days of our decision. Payment-provider fees that we cannot recover are not deducted from your refund.