Reachable Web Website accessibility audits

Draft, not yet in force. This text is awaiting approval by the business owner and is published here for review only.

Terms of service

Draft Rev 0A, 8 November 2026. Plain-language terms for the Reachable Web accessibility audit service.

1. Who we are

Reachable Web is a working name for an accessibility audit service operated as a sole proprietorship in South Africa. The owner's name and contact address will appear here before the service goes live. "We" and "us" mean that business; "you" means the person or organisation ordering an audit or requesting a free scan.

2. What you buy

  1. An accessibility audit report of the web pages you specify, tested against the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, as the pages appeared to our browser on the date and time stated in the report.
  2. The report is delivered by email as HTML and PDF within 24 hours of payment and receipt of the page addresses (48 hours for Audit 15), unless we tell you otherwise before you pay.
  3. One re-test of the same pages within 30 days of delivery (two for Audit 15), to confirm fixes.
  4. The free scan is one page, automated rules and measurements only, with the top three issues explained. It carries no delivery promise beyond "within 24 hours" and no re-test.

3. How the audit is made, and what it is not

  1. An AI system loads each page in a real browser (Chromium) at desktop and mobile widths, runs automated accessibility rules, measures keyboard and layout behaviour, and reviews the evidence and screenshots.
  2. Results are of two kinds. Findings were detected by a rule or a direct measurement and can be reproduced from the evidence shown. Likely issues to verify were identified by the AI review and carry a confidence label; they are reported for you to check, not counted as failures.
  3. The report states its coverage and limits. It does not include testing with screen-reader software or by people with disabilities, and it does not test pages behind a login or after a form submission unless we agreed that in writing.
  4. The report is not a legal opinion and not a certification that your site conforms to WCAG or to any law. You remain responsible for your site's compliance. Fixing every item in the report removes the defects we found; it does not guarantee that none remain.

4. Your responsibilities

  1. You confirm that you own the pages you submit or have permission to have them tested.
  2. The pages must be publicly reachable at the time of testing. If a page cannot be loaded, we will tell you and test a replacement page you name, or refund that part of the order.
  3. You give us a working email address for delivery.

5. Price and payment

  1. Prices are in US dollars and are shown on the site at the time of ordering. Direct orders are accepted from businesses only; consumers can order the same audits through Fiverr, where Fiverr's terms also apply.
  2. Payment is due before the work starts. Taxes that apply in your country are your responsibility unless the checkout shows them.

6. Refunds and disputes

Our refund policy is part of these terms. In short: cancel before delivery for a full refund; if a finding is wrong on a material point, tell us within 14 days of delivery, we re-run it within 48 hours, and if it was wrong you get a full refund.

7. Liability

  1. Our total liability to you for anything arising from an order is limited to the amount you paid for that order.
  2. We are not liable for indirect or consequential loss, including loss of business, fines or legal costs that result from how you use or do not use the report.
  3. Nothing in these terms excludes or limits liability that cannot be excluded or limited under the law that applies to you, including the South African Consumer Protection Act where it applies.

8. Your report and our method

  1. The report is yours to use for your organisation, your developers and your advisers. You may not resell it as your own audit service without our written agreement (agencies: see the agency pack).
  2. Our testing method, software, templates and wording remain ours.
  3. We do not publish your report or name you as a customer without your permission. We may use anonymised, aggregated statistics (for example, how often a type of defect occurs).

9. Personal information

How we handle personal information is set out in the privacy notice, which is part of these terms.

10. Law and disputes

These terms are governed by the law of South Africa. If something goes wrong, write to us first; most problems can be fixed with a re-run or a refund. Either of us may then take the matter to the competent court.

11. Changes

We may change these terms for future orders. The terms that apply to your order are the ones published when you paid.